Terms & Conditions
Welcome & Acceptance of Terms:
Welcome to 697 Candles Plus LLC 💎!
We are delighted to have you as part of our community. Our mission is to spread love, kindness, inspiration, strength, and laughter through thoughtfully created candles, home fragrance products, personal care products, and gifts.
By accessing our website, creating an account, or purchasing products, you agree to these Terms & Conditions and our applicable policies.
If you do not agree with these terms, please discontinue use of our website.
These terms apply to customers purchasing products from 697 Candles Plus LLC 💎 throughout the United States.
Products & Descriptions:
697 Candles Plus LLC 💎 offers products that may include:
Hand-poured candles and specialty candle collections
Fresh home and room sprays
Handmade soaps
Sugar and salt foot scrubs
Whipped body butters
T-shirts, gifts, and accessories
We make reasonable efforts to display accurate product descriptions, ingredients, sizes, fragrances, photographs, and prices.
Because some products are handmade, slight variations in appearance, fragrance, color, and texture may occur.
We reserve the right to modify or discontinue products, subject to existing customer orders and applicable law.
Product Pricing & Payments:
All prices are displayed in U.S. dollars unless otherwise indicated.
Applicable sales taxes, shipping fees, and other charges will be disclosed before an order is submitted.
Payments must be completed using payment methods accepted at checkout.
We reserve the right to correct pricing errors, reject fraudulent transactions, and cancel orders when legally permitted. If a paid order is canceled by us, any refund due will be issued to the original payment method.
Order Processing & Confirmation:
After placing an order, customers will receive an order confirmation at the email address provided during checkout.
An order confirmation acknowledges receipt of an order but does not necessarily confirm shipment or final acceptance.
Orders are subject to product availability, payment verification, and shipping restrictions.
Customers are responsible for providing accurate billing, shipping, and contact information.
Nationwide Shipping Policy:
697 Candles Plus LLC 💎 offers shipping to eligible addresses throughout the United States, subject to product availability, carrier service areas, and applicable shipping regulations.
Shipping charges and available delivery options will be displayed during checkout.
Delivery estimates are not guarantees unless expressly stated otherwise.
If we cannot ship within the timeframe promised at purchase, or within the applicable federal timeframe when no shipping date was stated, we will provide the required notice and cancellation or refund options.
When required by law, customers may cancel delayed or unshipped orders and receive a full monetary refund, including applicable shipping charges.
We will not substitute store credit for a monetary refund when the law requires a refund.
Shipping Restrictions for Home Sprays & Fragrances:
Certain fragrance products, including alcohol-based room sprays, may be classified as hazardous or restricted materials for transportation.
These products will be shipped only through legally permitted carriers, services, and transportation methods.
Some products may be restricted to domestic ground transportation and may not qualify for air shipping.
697 Candles Plus LLC 💎 reserves the right to decline shipment to destinations where a product cannot legally or safely be delivered.
We will comply with applicable carrier packaging, labeling, hazardous-material classification, and transportation requirements.
Customers will be notified if a shipping restriction prevents fulfillment of an order.
Order Cancellation Policy:
Customers may request cancellation within 12 hours of placing an order, provided the order has not already shipped.
Cancellation requests must be emailed to info@697candlesplus.com and include the customer’s name and order number.
Orders already shipped are generally ineligible for cancellation under our voluntary cancellation policy.
Approved cancellations will be refunded to the original payment method. Shipping charges already incurred may be deducted only when legally permitted and appropriately disclosed.
Shipping charges not incurred will not be deducted.
Nothing in this section limits cancellation rights arising from shipping delays, nonfulfillment, or other circumstances protected by law.
Returns, Refunds & Store Credit:
For hygiene, safety, and product integrity reasons, we generally do not accept physical returns of candles, soaps, body butters, foot scrubs, or other personal care merchandise.
Clearance, birthday promotional, and discounted products are generally final sale.
These restrictions do not eliminate legally protected rights involving defective, misrepresented, damaged, or undelivered products.
When a monetary refund is required by law, the customer will receive the legally required refund rather than being limited to store credit.
Approved voluntary refunds will be issued to the original payment method.
Refunds generally appear within 7–10 business days after processing, depending on the payment provider, although any shorter legally required processing deadline will apply.
Broken or Damaged Candles:
We take pride in our products and understand that damage can occasionally occur during transportation.
Customers who receive broken candles should:
Photograph the damaged candle and packaging.
Include their order number and contact information.
Email the photographs to info@697candlesplus.com.
Await confirmation of the claim resolution.
Please do not ship broken candles back to us.
For approved damaged-candle claims under our voluntary customer satisfaction program, we offer:
100% store credit for the affected candle, plus 10% off the customer’s next order.
Store credits issued under this program are valid for 365 days, except where applicable law requires a longer period or different treatment.
Customers will receive email confirmation when the credit is processed.
Where applicable law requires a refund, replacement, or another remedy, that legal requirement takes precedence over this voluntary store credit program.
Candle Safety & Responsible Use:
Candles contain an open flame and must be used responsibly.
Customers should always:
Never leave a burning candle unattended.
Keep candles away from children, pets, curtains, and flammable materials.
Place candles on a stable, heat-resistant surface.
Follow the instructions and warnings printed on the product.
Discontinue use if the container becomes cracked or damaged.
Avoid moving a candle while wax is hot or liquid.
697 Candles Plus LLC 💎 encourages all customers to follow established candle safety practices.
Nothing in these Terms & Conditions waives rights or remedies for injuries caused by defective products or other legally actionable conduct.
Personal Care & Fragrance Product Safety:
Customers should review product labels and ingredient information before using soaps, body butters, scrubs, sprays, and fragrance products.
Discontinue use if irritation or an adverse reaction occurs.
Personal care products should be used only as directed.
Home sprays must not be consumed or used on skin unless specifically labeled for that purpose.
Flammable sprays must be kept away from heat, sparks, and open flames.
Our products are not intended to diagnose, treat, cure, or prevent disease.
Promotional Offers & Discounts:
Promotional codes, birthday discounts, clearance pricing, and special offers are subject to the conditions stated with each promotion.
Discounts cannot be exchanged for cash unless required by law.
We reserve the right to establish reasonable expiration dates, purchase limits, and exclusions, disclosed with the applicable offer.
We may discontinue promotions prospectively, without affecting rights under completed qualifying purchases.
Customer Accounts & Website Security:
Customers who create accounts are responsible for maintaining the confidentiality of their login credentials.
Customers agree not to use the website for fraudulent purchases, unauthorized access, harmful activity, or violations of applicable law.
We may suspend accounts involved in suspected fraudulent or unlawful conduct, subject to applicable consumer rights.
Privacy & Personal Information:
We respect the privacy of our customers.
Personal information collected through our website may include names, email addresses, shipping addresses, billing details, and order information.
Information will be collected, used, retained, and shared as described in our separate Privacy Policy and as permitted by applicable law.
Payment information may be processed by authorized third-party payment providers.
Customers should review our Privacy Policy for details concerning their information and available privacy rights.
Email Marketing & Communications:
Customers may choose to subscribe to promotional emails, product announcements, discounts, and special offers.
Marketing emails will include an appropriate unsubscribe mechanism.
We will honor applicable opt-out requirements and comply with relevant commercial email laws.
Transactional emails, including order confirmations, shipping notifications, and refund confirmations, may still be sent when appropriate.
We will not treat acceptance of these Terms & Conditions as consent to receive marketing text messages or automated promotional calls.
Intellectual Property:
All original website content owned by 697 Candles Plus LLC 💎, including logos, product photographs, original designs, product descriptions, branding, and other protected materials, remains the property of the company or its licensors.
Customers may not reproduce, sell, distribute, or commercially exploit protected content without permission, except as permitted by law.
Customer Reviews & Feedback:
Customers may submit truthful product reviews and feedback.
We welcome positive and negative customer experiences.
Reviews must not contain unlawful threats, impersonation, spam, or other prohibited content.
Nothing in these Terms & Conditions restricts customers from posting honest reviews, reporting concerns to government agencies, or exercising legally protected consumer rights.
Third-Party Websites & Payment Providers:
Our website may contain links to third-party websites or use external payment, e-commerce, or shipping services.
Third-party providers maintain their own terms and privacy practices.
697 Candles Plus LLC 💎 is not responsible for independently operated third-party websites, except where responsibility is imposed by applicable law.
Product Availability & Website Errors:
We make reasonable efforts to maintain accurate inventory, product listings, and website functionality.
Occasionally, errors or technical interruptions may occur.
We reserve the right to correct inaccurate information and address unavailable products.
If an order cannot be fulfilled, customers will receive the cancellation and refund remedies required by law.
Disclaimer of Warranties:
Except for warranties expressly provided or required by law, we do not make additional guarantees concerning uninterrupted website access or error-free operation.
We do not disclaim or limit any implied warranty, product safety obligation, or consumer protection that cannot legally be excluded.
Limitation of Liability:
To the fullest extent permitted by applicable law, 697 Candles Plus LLC 💎 will not be responsible for indirect or consequential losses arising solely from website interruptions or unauthorized misuse of our website.
This provision does not exclude liability for defective products, personal injury, fraud, gross negligence, willful misconduct, or other liabilities that cannot lawfully be limited.
Governing Law & Disputes:
These Terms & Conditions are governed by the laws of the State of Maryland and applicable federal laws, without overriding mandatory consumer protections in other jurisdictions.
Customers are encouraged to contact us first at info@697candlesplus.com so we can attempt to resolve concerns promptly and fairly.
Nothing in these terms prevents customers from exercising statutory rights, filing lawful complaints with government agencies, or pursuing available legal remedies.
Changes to Terms & Conditions:
697 Candles Plus LLC 💎 may update these Terms & Conditions to reflect operational changes, legal requirements, or improvements to our services.
Updates will be posted on our website with a revised effective date.
Changes will apply prospectively unless otherwise permitted by law.
Severability:
If any provision of these Terms & Conditions is determined to be unlawful or unenforceable, the remaining provisions will continue in effect to the extent legally permitted.
Contact Information:
For questions regarding these Terms & Conditions, orders, shipping, cancellations, refunds, or store credits, please contact:
697 CANDLES PLUS LLC 💎
Parkville, Maryland 21234
Email: info@697candlesplus.com
Website: www.697candlesplus.com
Our Commitment to You
At 697 Candles Plus LLC 💎, every purchase represents more than a transaction.
We are committed to treating our customers with kindness, fairness, respect, and appreciation.
Thank you for allowing us to bring a little love, light, inspiration, and laughter into your home.
Let Our Candles Say What You Can’t!
697 Candles Plus LLC 💎 — More Than Just Candles!